Arisify Terms of Service

Merchant Service Agreement & Platform Liability Terms

Provider: Aris (“we”, “us”, “our”)

Applicable Domain: arisify.io / Shopify App Store

Please read these Terms of Service (“Terms”, “Agreement”) carefully before installing, activating, or using any software applications, widgets, APIs, or related services (collectively, the “Apps” or “Services”) developed and published by Aris (“we”, “us”, “our”, or “Company”), accessible at arisify.io and via the Shopify App Store.

By installing, accessing, or using our Apps—including but not limited to Aris Product Options, Aris Bundle, and Aris Swatches & Variant Images—you (“Merchant”, “Store Owner”, “User”, or “you”) acknowledge that you have read, understood, and agree to be legally bound by all terms, conditions, disclaimers, and limitations contained herein. If you do not agree to these Terms, you must immediately uninstall and discontinue all use of our Apps.

1. Description of Service & Operational Scope

  • Scope of Applications: Aris provides specialized software solutions designed to enhance storefront customization, dynamic product options, variant image swatches, bundle offers, and pricing logic on the Shopify e-commerce platform.
  • SaaS Delivery: Our Apps are delivered on a Software-as-a-Service (SaaS) basis. Applications run via cloud infrastructure integrated with Shopify's public REST and GraphQL APIs.
  • Merchant Responsibility for Storefront: Merchants retain total and exclusive control over their store settings, themes, pricing configurations, checkout rules, and product catalogs.

2. Subscription, Billing, and Refunds

  • Billing through Shopify: All subscription fees, upgrades, downgrades, and billing cycles are managed and charged exclusively through Shopify's official Billing API. Invoices and payments are processed via your primary Shopify Merchant Account.
  • Automatic Renewal: Subscriptions renew automatically on a 30-day or annual recurring basis (as selected upon installation) unless uninstalled from your Shopify Admin prior to the billing cycle end date.
  • Refund Policy: Subscription fees are non-refundable once a billing cycle begins. Goodwill refunds, credits, or fee adjustments remain at the sole, written discretion of Aris support.

3. Merchant Obligations & Pre-Deployment Testing Duty

  • Mandatory Staging and Testing: Merchants are strictly required and solely responsible for thoroughly testing the full shopping workflow—including option selection, Add-to-Cart functionality, line-item property transmission, and final checkout calculations—on an unpublished theme or draft mode prior to publishing live to shoppers.
  • Operational Oversight: The Merchant is exclusively responsible for continuously monitoring storefront order flow, inventory balances, and checkout completion rates. If an error is suspected, the Merchant must immediately notify Aris support (help@arisify.io) and temporarily disable the widget.
  • Theme & Code Modifications: You acknowledge that edits made to your store's Liquid templates, CSS stylesheets, third-party JavaScript libraries, or newly installed applications can interfere with widget scripts. Aris is not liable for disruptions resulting from external theme modifications.

4. “AS IS” and “AS AVAILABLE” Warranty Disclaimer

  • No Warranties: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARIS PROVIDES THE APPS AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
  • Specific Exclusions: ARIS SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ARIS DOES NOT WARRANT THAT: (A) THE APPS WILL MEET YOUR BUSINESS REQUIREMENTS; (B) OPERATION WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ERROR-FREE; OR (C) THAT THE APPS WILL ACHIEVE SPECIFIC CONVERSION RATES, SALES FIGURES, OR REVENUE GOALS.

5. Absolute Exclusion of Consequential Damages (Lost Orders & Revenue)

IMPORTANT LEGAL NOTICE — WAIVER OF CONSEQUENTIAL DAMAGES:

IN NO EVENT SHALL ARIS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

  • (A) LOST SALES, MISSED CUSTOMER ORDERS, ABANDONED CARTS, OR LOST REVENUE;
  • (B) LOSS OF BUSINESS PROFITS, ANTICIPATED REVENUES, CONTRACTS, OR COMMERCIAL GOODWILL;
  • (C) LOSS, CORRUPTION, OR INACCURACY OF DATA OR CART ATTRIBUTES;
  • (D) BUSINESS INTERRUPTION, STORE DOWNTIME, OR REPUTATIONAL HARM; OR
  • (E) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES,

REGARDLESS OF THE LEGAL THEORY (WHETHER CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR BREACH OF STATUTORY DUTY), AND REGARDLESS OF WHETHER ARIS WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES.

6. Limitation of Monetary Liability (Liability Cap)

MAXIMUM AGGREGATE MONETARY LIABILITY CAP:

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ARIS ARISING OUT OF, UNDER, OR IN CONNECTION WITH THESE TERMS, THE PERFORMANCE OF THE SERVICES, OR THE INABILITY TO USE THE APPS, UNDER ANY AND ALL CIRCUMSTANCES, SHALL BE STRICTLY LIMITED TO AND SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO ARIS FOR THE APPLICABLE APP DURING THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (E.G., MAXIMUM $24.00 FOR A $24.00/MONTH SUBSCRIPTION).

YOU ACKNOWLEDGE AND AGREE THAT THIS ALLOCATION OF RISK IS A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN THE PARTIES, AND THAT ARIS WOULD NOT BE ABLE TO PROVIDE THE APPS AT THE APPLICABLE PRICING TIERS WITHOUT THESE EXACT LIMITATIONS.

7. Third-Party Integrations, Platforms, and Shopify APIs

  • Shopify Platform Dependencies: Our Apps interface directly with Shopify APIs. Aris shall not be held liable for storefront failures, broken checkouts, payment processing interruptions, or API rate-limit delays caused directly by Shopify infrastructure or third-party payment providers.
  • Theme & Application Conflicts: Shopify themes vary drastically in coding standards. Aris is not liable for storefront visual breakage or button malfunctions caused by custom code injected by other apps, legacy script tags, or custom store developer code.

8. App Store Reviews and Non-Extortion Policy

  • Authentic Feedback: We welcome genuine merchant reviews and ratings on the Shopify App Store to help us continuously enhance our software.
  • Prohibition of Extortion: Merchants are strictly prohibited from using reviews, ratings, public forums, or threats of 1-star reviews as coercive leverage to extort uncontracted financial compensation, damages, or payouts beyond the limitations established in these Terms.
  • Remedies for Bad-Faith Claims: Any documented attempt to blackmail, threaten, or harass Aris personnel shall result in immediate termination of technical support, revocation of app license, and immediate submission of chat logs and records to Shopify Partner Trust & Safety for review abuse investigation.

9. Indemnification

You agree to defend, indemnify, and hold harmless Aris, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, losses, damages, fines, and legal expenses (including reasonable attorney's fees) arising out of or related to: (a) your breach of any provision of these Terms; (b) any dispute, chargeback, or claim between your store and your end-customers; or (c) your violation of any applicable commercial laws, consumer protection regulations, or third-party intellectual property rights.

10. Termination and Uninstallation

  • Termination by Merchant: You may terminate this Agreement at any time by uninstalling the Apps from your Shopify Admin dashboard.
  • Termination by Aris: Aris reserves the right to suspend or terminate app service immediately if a Merchant breaches these Terms, abuses our infrastructure, or engages in unlawful behavior.
  • Survival: Sections 4 (Disclaimer), 5 (Consequential Damages), 6 (Limitation of Liability), 8 (Reviews), 9 (Indemnification), and 11 (Governing Law) shall survive any termination or uninstallation.

11. Governing Law and Dispute Resolution

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Vietnam, without giving effect to conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be addressed through good-faith mutual discussions. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Hanoi, Vietnam.

12. Contact Information

For questions regarding these Terms of Service or to submit formal legal inquiries, please contact:

  • Legal & Support Department: Aris Support Team
  • Email: help@arisify.io
  • Website: https://www.arisify.io
  • Registered Address: Hanoi, 100000, Vietnam